Policies FAQ

Policies & F.A.Q.

What forms of payment do you accept? TOP

Laura Vince Jewelry accepts payment by credit/debit card via PayPal. Purchases through PayPal are always secure. PayPal uses SSL technology to ensure your account numbers remain safe and the information you provide is protected against unauthorized access.

What are the shipping costs? TOP

All jewelry is delivered via USPS Mail for a flat shipping and handling charge of $4.85. All orders (unless otherwise stated) leave our studio within 2-3 business days. Then please allow 2-4 additional business days for transit time.

What is your return policy? TOP

You will receive a full refund of the purchase price when the item is returned within 7 days in its original packaging. Return shipping is the responsibility of the customer.

Do you take custom orders? TOP

Yes! We gladly accept custom orders and look forward to working with you. Please e-mail us with your request, and we will work up a price quote for you. Most custom orders take from 2 to 4 weeks to complete, depending on the availability of materials and intricacy of the design. A 50% deposit is required on all custom orders before work is commenced, with the balance due when the design is completed.

*Due to the nature and intensive work involved in creating custom orders, refunds cannot be given once the design has been approved and shipped.

Do you have a product guarantee? TOP

Yes, at Laura Vince Jewelry our customers are our priority and we fully guarantee our jewelry. We value your business and will repair your piece if it breaks within 90 days from purchase date, free of charge. If the item cannot be repaired, the piece can be exchange for another item. Items requested for repair after this date can be repaired for a nominal fee. Please e-mail info@lauravince.com for more details.

We have made every effort to present accurate colors and additional specifications. However, due to variations in numerous settings on monitors we cannot guarantee the colors displayed are the exact colors of the items. If there is any question as to the color or other details of a particular piece please feel free to contact the designer for additional information.

What are your privacy policies? TOP

We will not share, trade, sell or publish any of your personal information to anyone. Your information is used only to fulfill your order or contact you with any questions regarding your order. This information is strictly confidential.